Social Mediarology

If you’re read some of my previous posts, you’ll know that I really like HootSuite and use it for my social media management. Not only does it aggregate Twitter, Facebook, Foursquare, LinkedIn, WordPress and MySpace, (yeah, I said MySpace. Who even uses MySpace anymore?) but with each new release, they add better and better functionality. I’ve written about how to manage your social media initiatives with HootSuite as well as some of HootSuites Expanded Capabilities, but today’s post will focus on the new features in HootSuite5.

Of all the upgrades in HootSuite5, you’ll need an HTML5-capable browser to take advantage of some of the best ones. I won’t go into HTML5 too much, but it’s one of the next big things on the internet and will enable much easier web coding and interactivity. The following browsers are HTML5-capable, and you if you ant to take advantage of the best features of HootSuite5, you should download one of them:

• Firefox 3.6
• Chrome 5
• Safari 5
• Internet Explorer 8

Geolocation-based Search

With HootSuite5, you can easily narrow your Twitter searches to just people in your area. If you’ve used Twitter Search to look for trending topics, you’ll noticed that unless you’re very specific with what you’re searching for, you’ll get a lot of tweets that may have nothing to do with your search. Many times, you’ll even see tweets in foreign languages. By utilizing an HTML5-capable browser’s geolocation capabilities, you can search more effectively, using local Tweeters to help answer your queries.

Integrated Google Analytics

If you’re anything like me, you spend a bit of time each month tracking your analytics, especially as it relates to your social media initiatives. If you use Google Analytics to track data on your site, you no longer have to go back and forth between multiple browser windows or tabs to see your analytics data – HootSuite has baked it in with HootSuite5. Once you start tweeting, you can even see your standard webstats and how many visits you received through your HootSuite Tweets!

Another tip for more accurate analysis of traffic to your website through your HootSuite shortened links: When you hover over the Shrink URL field, you can click on Advanced and then you can add custom source information to the end of EVERY link you shorten through HootSuite’s Ow.ly/Ht.ly URL shortener. Since I use Google Analytics, I’ve included the `utm_source=` and `utm_medium=` fields so I can easily see that a referral link came through HootSuite. If you use another analytics package, you should be able to append other information to the end of your URLs so you can track them as well.

Use Either Classic Retweets or New Retweets

If you’re a bit fuzzy on the difference between a ‘classic retweet’ and a ‘new retweet’ check out my Sharing, Retweeting and Mentions on Facebook and Twitter post. Older versions of HootSuite only allowed you to use the ‘classic retweet’ option, which meant that you could add your own comments, but you may have had to shorten or modify the tweet so it would still fit within the 140-character limit. The ‘new retweet’ option is the default in HootSuite5, and allows for one-click retweeting of content. Since it is the default, if you want to go back to the ‘classic retweet’ simply click on the owl at the top left, then select, Settings -> Preferences and uncheck the box next to Use Twitter Web retweets.

Enhanced Facebook Features

With older versions of HootSuite, when you posted a link to Facebook, the URL would simply show up in your status, but it wouldn’t include any of the rich options that are included when you include a link directly from Facebook. For that reason, I didn’t use HootSuite to post links to Facebook very often. That’s all changed with HootSuite5 and when you include a link to post to Facebook, a new dialog box comes up that allows you choose in image from the linked-to page as well as include some further description beneath the link – just like it works if you post the link directly from Facebook. This is a huge improvement in my book.

Drag and Drop Images to Twitter

This is another one off the features that you’ll need an HTML5-capable browser to use. Rather than having to click on the upload an image button and search for the image on your computer, you can now just drag the image and drop it right into the HootSuite5 status box. HootSuite automatically uploads it to their servers and spits back out a shortened URL directly to your image. This is just another great feature of HTML5 and HootSuite5.

There are still a few more new features in HootSuite5, but I’ve covered some of the most important ones. You can find the full list of updates on HootSuite’s blog.

If you’ve already created a Twitter account, a Facebook Fan Page and a WordPress blog for your organization, you’re on the right track. Now that you have accounts at a handful of social media sites, how do you manage them all?

There are dozens of social media management platforms out there, including some great ones like TweetDeck and Seesmic. Both are great applications, but they need to be installed on your computer. One of the many great things about Hootsuite is it’s 100% web-based. You simply visit Hootsuite.com, log in and you can manage your social media initiatives from any computer with an internet connection.

Hootsuite Screenshot

Hootsuite originally launched in late 2008 as a dedicated Twitter client. As you can see from this screenshot, it’s evolved into a powerful social media management platform. In addition to Twitter, you can now manage Facebook (including Facebook Fan Pages), LinkedIn, WordPress and the lesser-used Ping.FM.

Do you want to post the same message to your Facebook page and your Twitter account? Do you want to set up your blog to feed through to your Twitter and Facebook accounts? Do you want to set up multiple accounts so different people at your organization can help manage your social media strategy? Hootsuite lets you do all this and more.

Hootsuite Stats Screenshot

Hootsuite also automatically shortens links using their Ow.ly URL shortener and gives you detailed stats about each links posted through Hootsuite. You can look at link stats from the past 24 hours, past week, past month or any other timeframe.

I’ve been using Hootsuite as my primary social media management tool for the past several months and I’ve been extremely impressed. There is a Hootsuite App available for iPhone and I’m waiting for the Blackberry app that will hopefully follow.

Have you used Hootsuite?

You may or may not know that Facebook was created back in 2004 as a social network for Harvard students. In the 5 short years since Facebook started it has become the 2nd most visited website in the world for the past 3 months, with visits from more than 25% of all internet users all over the globe.

Facebook is one of the reasons that social media has become so pervasive in our society today. The fastest growing demographic on Facebook is actually users 35 and older. Even though it seems that everyone is on Facebook now, it’s nice to see an Indiana college bringing Facebook back to its roots and using it and other social media utilities (such as Twitter) in a new initiative called Hotseat.

Hotseat, a social networking-powered mobile Web application, creates a collaborative classroom, allowing students to provide near real-time feedback during class and enabling professors to adjust the course content and improve the learning experience. Students can post messages to Hotseat using their Facebook or Twitter accounts, sending text messages, or logging in to the Hotseat Web site. – Purdue University’s Hotseat website

Students can log onto the Hotseat system from their laptops or mobile phones and can ask questions in real time as a lecture is being given. This is especially helpful in large classrooms where students might be intimidated asking questions. Since Hotseat is displayed on a screen at the front of the classroom, the professor and students alike can see the questions as they are asked. This enables the professor to address questions immediately and tailor his or her instruction to the class.

Watch the video below for a more in-depth explanation of what Hotseat is and can offer to students and professors.

Hotseat is in its pilot semester now and the University hopes to eventually use Hotseat in every class on campus. What kinds of uses could you see with an application like Hotseat in your job? Would you be interested in using an application like Hotseat at the next conference you attend?

So, is social media just a fad?

There are plenty of people who still dismiss social media as useless. In fact, there are studies that show that 40% of all ‘tweets’ are pointless babble. Even though that may be true, that doesn’t diminish the power and usefulness of social media in marketing and PR today. There will always be people who don’t understand new technologies and how they can be useful, and social media is no exception. The video below has been circulating online in the past couple of weeks and it does a fantastic job of highlighting how much a part of our lives social media has become. No longer can you ignore social media, in fact, in a recent survey of Indiana Tourism entities, nearly 30% of respondents use Twitter on to promote their destination and more than 90% use Facebook.

My favorite quote in the entire presentation is:

Social Media isn’t a fad – it’s a fundamental shift in the way we communicate.

That’s such a true statement. Social Media isn’t just a way to waste time and talk with friends about useless bits of trivia, it’s truly a new way to communicate directly with consumers, with your customers.

Some other encouraging news for the use of social media is that more 80% of US adults use social media on a monthly basis. For more information about the different types of social media use check out these posts on Groundswell):

The video below is the precursor to the other video in this post. While this one doesn’t focus on social media exclusively, there is still some pretty amazing information in here.

If you’ve attended any of the conferences or sessions that Indiana Office of Tourism Development has recently hosted, you’ve probably noticed that we’ve been talking a lot about online and social media marketing.

• 2008 Indiana Tourism Summit: We brought in Josh Hallett, who talked about Flickr and other social media platforms.
• 2009 Hoosier Hospitaliy Conference: IOTD hosted a blogging seminar (featuring Doug Karr, Paula Werne, Jeff Robinson and myself) where the panelists talked about the importance of blogging.
• 2009 June Tourism Council: We hosted a panel (featuring Jen Perry, Bruce Hetrick, Erik Johnson and John Palmer) about Marketing in a Recession that talked about different social media initiatives to get you through in this tough economic climate.
• 2009 Meet The Media: This event occurred just a few weeks ago. We had sessions about Social Media from Erik Deckers and Duncan Alney as well as a Twitter session from James Burnes and an Indiana Insider Bloggers Panel that featured each of our Indiana Insider bloggers.
• 2009 Indiana Tourism Summit: This upcoming summit will be completely web-focused and will feature such topics as web research, online optimization, social media and permission email. (Click here to register for the 2009 Indiana Tourism Summit – PDF form)

We’re choosing to focus on web-based and social media marketing so much because it is such an important part of an effective marketing mix, especially in today’s economy. All of these sessions and conferences provide a great opportunity to hear directly from some of the  smartest minds in online and social media marketing, but what do you do between sessions? Who should you pay attention to? Who should you go to with questions about online marketing?

In addition to the Tourism Tech Corner, we’ve compiled a short list of other great resources for social media and technology questions. Several of them are even located here in Indiana. Here are some of my favorite blogs to follow as well an excerpt from each:

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People often ask about the ROI of social media and blogging. Kyle Lacy likens many social media campaigns to brand awareness campaigns in traditional media like print and TV. While it may be difficult to track dollar for dollar ROI, social media is immensely valuable for brand development:

Social Media is amazing for brand development. Hands down one of the best tools you could use to further your name in a community.Kyle Lacy, Social Media – Indianapolis, Jan 2009

Kyle goes on to mention that companies like Compendium Blogware focus their initiatives on Search Engine Optimization (SEO) and easily attributible ROI. In the end, you should focus on the social media initiatives that help you to achieve your organizational goals. If you’re looking for hard ROI numbers, there are efforts out there for you to participate in. If your goals are more focused on  brand awareness and mindshare, there are other initiatives to work on.