Social Mediarology

**UPDATE – Gowalla has been purchased by Facebook and the service will shut down at the end of January, 2012** 

Gowalla is a location-based app that, until last week, shared a lot of similarities with Foursquare – the leading location-based app today. First launched about two and a half years ago, Gowalla has steadily grown to an active user-base of two million (about one fifth the number of users that Foursquare has). I’ve always liked Gowalla and I think they have a better interface and user experience than Foursquare, but there have always been so few people in Indiana who use Gowalla.

Just last week, Gowalla released a brand new version of their website and mobile app (iOS version here and Android version here) that really rebrands Gowalla. Rather than focusing on being a location-based check-in network (and, honestly, they were losing that fight to Foursquare. Even Facebook recently gave up on Places - their equivalent check-in service), Gowalla now seems to be more of a curated location guide app. If that sounds kind of weird, keep reading.

In the image above, you can see the new curated guide for the University of Notre Dame in South Bend, IN. By working with staff at Notre Dame, Gowalla put together a great guide showcasing what visitors to the university needed to check out while they are in town. There are more than 60 curated guides available for cities throughout the world and Gowalla is working to add dozens more soon. While Gowalla has worked with select cities and destinations to create these branded and curated guides, you can still create guides on your own, both as an individual and as a DMO.

When looking at the tourism industry as a whole, there are benefits to using both Foursquare and Gowalla. If you own or work at a hotel, attraction or a restaurant, Foursquare makes more sense as they allow users to manage venues they own and offer check-in specials. But, if you work for a city, county, regional or state DMO Gowalla probably actually makes more sense to use. As a DMO, you have the built-in authority about your area and you can create great guides for anything you want – wine trails, food trails, museum guides, historic sites and more. When you create guides for your visitors, you’ve putting your stamp of authority on the guide and letting them know which things they absolutely must do before leaving your location.

Have you ever used Gowalla or Foursquare? Do you think Gowalla’s new curated guides functionality would be helpful as a visitor to a new place?

At its core, Pinterest is a social bookmarking site similar to Delicious or SpringPad, but where Pinterest differs (and where they really shine) is how their bookmarks are organized. Rather than saving a list of text links, Pinterest is 100% image-based. The visual nature of Pinterest creates a clean and easily browsable interface that can be extremely addicting.

So, how does Pinterest describe itself?

Pinterest lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favorite recipes.

- Pinterest.com

Pinterest Wall - Places I'd Like to Visit

You’re likely to find boards and pins full of decorating ideas and recipes as well as just about anything else you could think of, but Pinterest has a really unique opportunity to be a great place for Tourism entities to set up shop. In fact, I set up an account for Visit Indiana a couple months ago and have received a pretty good response so far. I’ve created boards for Favorite Indiana Destinations, Indiana Artisan Products, Indiana Beer and Wine, Indiana Arts and Crafts and Indiana Experiences. Each time I come across a great picture of somewhere in Indiana or something Indiana-related on Etsy, I pin it and share it with everyone who follows Visit Indiana.

You can browse Pinterest in several different ways. You can view just pins from your friends or you can search for and browns pins in countless topics (travel, decorating, recipes, etc.). One of the coolest features on pinterest is the ability to “repin” other people’s pins. Just like sharing on Facebook or retweeting on Twitter repinning posts the pin on your board so your friends can see it. It’s a great way to catalog pictures or links you want to keep handy.

Regardless of what kind of tourism organization you work for (State, County or City DMO or individual attraction or lodging facility) Pinterest offers you the ability to share great photos of places in your area, locally-made products or hidden destinations for visitors and residents alike.

Note that Pinterest is only available on iPhone/iPod Touch right now.

Are you already using Pinterest? If not, do you think its a good fit for your organization?

Apps like Yelp and Foursquare let you take pictures and leave reviews at restaurants, but unlike those and other apps, Foodspotting is completely devoted to food and pictures of food. Like many other apps, you can hook Foodspotting up with your Facebook and Twitter accounts and start following friends through there, but where Foodspotting really differs (and really shines) is in the ability for you to follow not just friends, but places (specific restaurants) or foods you love (pizza, burgers, etc.). Think about that for a minute – you can follow specific foods through Foodspotting. If your favorite food in the world is a breaded tenderloin pork sandwich (if that’s true, then you really need to come to Indiana) you can follow tenderloin sandwiches and find the places near you that have the best ones.

Also, similar to the way Gowalla allows users to create Guides, Foodspotting also lets users to create Guides like Taste the Vintage in Bucks County - created by the Bucks County Conference and Visitors Bureau. This particular guide looks great on both the mobile app and on the website and it details some great wineries throughout the county. As a bonus, you earn a badge once you visit all the wineries within the Guide.

As a tourism office, you’re in the unique position to be the curator for great food in your area. Like Bucks County did, you could created Guides for great wine, great burgers, great ethnic food or anything else food-related for visitors and residents to complete and add to. The more people that jump on the platform and add their favorite foods, the more useful and robust the app will become.

Check out the screenshots below for examples of the Footspotting mobile app (Foodspotting is now available for iPhone/iPod Touch, Windows Mobile and Android devices right now – a Blackberry app is coming soon). Have you used Foodspotting before?

I just got an email today that ExactTarget just released another report in their fantastic Subscribers, Fans and Followers research series. Their ninth report is entitled Mobile Dependence Day and goes into depth about our collective dependence on our smartphones and other mobile devices. (You can see my previous reviews of the SFF research series if you want. I covered report #7 Social Mytbhusting here.) While I was reading the most recent report, I realized that I hadn’t blogged about the previous report: The Social Breakup, so this post consists of reviews of the two most recent reports as part of the Subscribers, Fans and Followers research. If you’re interested in downloading the reports for yourself, check out ET’s Subscribers, Fans and Followers page for the full reports.

Report No. 8: The Social Breakup

The eighth report in the Subscribers, Fans and Followers series focuses on the “social breakup” – how and why consumers “break up” with brands and stop following them via Facebook, Twitter and email. You might be surprised at how much similarity there is across all channels. Here are some of the highlights:

• Email
  • 67% of subscribers hit the unsubscribe button to end the email relationship rather than just deleting (17%), reporting as spam (8%), ignoring (6%) or setting up a filter to auto-archive the message(2%)
  • Top 3 reasons people unsubscribed from emails:
    • Too many emails from the company
    • Repetitive or boring content over time
    • Email overload – too many emails in general, cleaning out the clutter
• Facebook
  • When fans no longer want information from a brand they previously “liked”, 43% of them go to the brand’s page and click “unlike, 38% click the “X” in their newsfeed to remove them from the wall and 19% just ignore the posts.
  • Top 3 reasons people “unliked” a brand on Facebook:
    • Too many posts – too much frequency can overwhelm users walls
    • Repetitive or boring content over time
    • They only “liked” the brand because of a promotion, discount or deal offered to fans, and “unliked” once they got what they wanted.

• Twitter
  • Nearly half of consumers who created a Twitter account no longer use it with 52% saying they found Twitter to be pointless, 38% saying it became boring and 23% thinking that Twitter was too chaotic.
  • Top 3 reasons people stopped following a brand on Twitter:
    • Repetitive or boring content over time
    • Tweet stream became overloaded with marketing posts, wanted to clean up
    • Too many posts – too much frequency can overwhelm users tweet streams

Notice the striking similarity between why people unsubscribe, unlike and unfollow brands? While there are different strategies to employ for brand to get the most out of email, Facebook and Twitter, online consumers – across the board – seem to all be saying the same thing when it comes to ending their relationship with a brand’s digital initiatives: don’t talk too much and keep the content interesting.

Report No. 9: Mobile Dependence Day

The ninth report in the Subscribers, Fans and Followers series really focuses on our increasing dependence on our smartphones and other mobile devices. Even within the past year, the share of US consumers with smartphones (as opposed to feature phones) has grown dramatically. Here are some of the high points about what it means for interactive marketers:

• 89% of US consumers 15+ own a cell phone. 41% of those have smartphones
  • Android: 33%
  • iPhone: 25%
  • Blackberry: 19%
  • Other: 23%
• Smartphone’s Big 5 (the five most frequently used functions on today’s smartphones):
  • Phone Calls
  • Texting
  • Email
  • Internet
  • Facebook
• How important is the smartphone to people who own and use one? Here is the percentage of people who would (if forced to choose) rather keep their smartphone than the following items:
  • Game Console: 72%
  • Dishwasher: 46%
  • Laptop: 40%
  • Microwave: 34%
  • Refrigerator: 13%
  • Car: 8%

The rest of the report gives recommendations of ways you can integrate your marketing efforts across all three communications channels and is definitely worth a read.

Have you looked through ExactTarget’s Subscribers, Fans and Followers series? What do you think about their findings?

QR codes are starting to pop up in more and more places. From outdoor billboards (see the image at right) to Twitter avatars to magazine ads, the proliferation of smartphones is helping fuel a huge increase in QR codes.

So what exactly are QR codes? In short, QR codes are 2D barcodes that contain embedded information – a website URL, contact information, a link to a Twitter account or other information about a product or service. You can scan a QR code by using a QR reader on your smartphone or iPod Touch. I like ScanLife (a free download for  Blackberry, Android, iOS and Windows Phones) as it allows you to scan QR codes as well as standard barcodes, but there are dozens of free and paid QR scanners out there. I actually scanned the standard barcode on a children’s book the other day and it brought me to an info page that talked about the book and gave me links to purchase the book online.

Arkansas’s Tourism office started utilizing QR codes in their 2010 Tour Guide and in print ads this year. If you scan the QR code embedded in their ad (click for a larger version), you’ll be redirected to a page on Arkansas Tourism’s website that gives you more information about things to do and places to go in The Natural State. In fact, if you look through Arkansas’ 2010 Tour Guide (and presumably their 2011 guide) there are QR codes sprinkled throughout that give the reader more information about the page they’re reading – an excellent way to extend the print experience to online.

Another great example is this Ryan Adams concert poster. If you scan the QR code, it brings you to a landing page where you can download a free live version of one of his songs and it also features a link to buy tickets to Ryan Adams concerts through TicketMaster.

Those are just a handful of examples of how some companies are starting to use QR codes to extend users’ experience from print or outdoor to the web. Smartphones and QR codes can offer businesses the ability to provide more and more targeted information to consumers in spaces that are traditionally space-limited like outdoor advertising, signage or print ads.

There are even people who have started putting QR codes on their business cards. Simply scan the code and you can easily add the person’s contact info to your address book. That’s so much easier than coming back from a conference and having to manually add dozens of business cards into your contact list. In fact, if you scan the QR code on the left, you can add my contact information to your address book.

Have you seen any interesting examples of QR codes?

This was another exciting week in digital and social media. It was definitely a week full of Facebook Places. Check out these articles to see what you may have missed this week:

1: 10 Things You Need to Know About Facebook Places | Travel 2.0

Social Mediarology thinks: Travel 2.0′s Troy Thompson has some great points here. My favorite is #7, where he talks about using Facebook Places to help companies understand the new tripecho effect.

2: How to Use Facebook Places for Your Business | AllFacebook

Social Mediarology thinks: Three easy steps to create, claim and integrate your Place with your existing Facebook Fan Page. One caveat, you’ve got to use a mobile version of Facebook to do this – you’ll need to use your iPhone, iPad, iPod Touch, Android or Blackberry app.

3: All Hail the Gmail | GigaOm

Social Mediarology thinks: Respected tech journalist, Om Malik, thinks Google’s introduction of a Call Phone feature in all US Gmail accounts isn’t a real threat to Skype, but is just another way in which Google is quietly using their flagship email platform as a launching pad to be come more of a social company. I’m inclined to agree.

4: The State of the GeoSocial Universe | Mashable

Social Mediarology thinks: This is a great infographic that shows the relative size of prominent social media and email platforms – and how many mobile users they each have – in relation to the number of mobile devises worldwide. I had no idea more people used Skype than Facebook.