Welcome to our series of interviews with local (and sometimes national) leaders in the social media and technology industry that will be featured on Social Mediarology. Today’s interview is with Troy Thompson of Travel 2.0, a Denver-based blog and digital consulting company focused on the travel and tourism industry

Troy Thompson – Travel 2.0

Troy has been involved in interactive marketing for the past 13 years. After starting his career at NASCAR in Florida, he was integral in launching their interactive department in the late ’90s. After nearly a decade with NASCAR, Troy moved to Arizona to become the Advertising Manager for the Arizona Office of Tourism. During his time at AOT, Troy headed up the social media division and recently moved to Denver to manage Visit Denver‘s interactive marketing department, including social media, mobile, SEO and more. Earlier this year he decided to break out on his own and dive into tourism technology consulting.

The Travel 2.0 blog started while Troy worked for Arizona Tourism as regular email updates about interactive marketing to the AOT staff and quickly evolved into a blog that could reach people far beyond the Arizona Office of Tourism. Now, thousands of people throughout the world read the Travel 2.0 blog each week and Troy is considered a thought leader in the interactive travel and tourism community.

The consulting arm of Travel 2.0 launched in June, 2010 and focuses on social media strategy/social media audits, mobile strategy including iPhone applications, statistical analysis, training and tourism marketing plan development.

What are some current and upcoming trends in the travel industry as it relates to technology?

The two trends we’re in right now that are still progressing are mobile and location based services (LBS). They certainly go hand in hand, but mobile feels a lot like it did in the late ’90s and early 2000s, when everyone realized the web wasn’t going away so they started to shift more budget and create functional websites. I see this a lot within the mobile space. It’s following a very similar pattern where people are saying "I think this mobile thing is going to stick around, I think the iPhone is going to be a solid platform to build on" and they’re shifting some dollars over to address that need. The challenge is that you don’t want to fall into the same trap we all did when we built our first websites – looking for the cheaper option, just doing the basics and not thinking long term. I think a lot of us built a website in 10 years ago and have had to rebuild the site every couple of years, and I think we’re now getting to the point where people are thinking more long term and more strategically about what the site is and what it needs to be. I’m hopeful that we’ll start to take that same approach with mobile – thinking long term rather than short term. While I think there will be a lot of transition within the mobile space in the next decade or so, building a good base at the beginning will help set you up for success in the long run.

As far as location-based services go, Foursquare seems to be the media darling of LBS.

If 2009 was Twitter’s year, it’s fair to say that 2010 is shaping up to be the year of Foursquare. I think with the recent launch of Facebook Places, LBS’s will just become more important, particularly for the travel industry.

The fact that you’ll be able to have geographic information about your visitor while they’re in your area becomes very powerful. Right now, while the tools aren’t there to completely take advantage of that, those tools will surely come about soon. Taking advantage of a one-on-one communication with someone visiting your local Art Museum will be just as easy as setting up an email campaign or a Google Adwords campaign.

The final trend I’m seeing is tracking. It’s been the big demand of everyone, not just within the travel industry, but everyone who’s been involved in the mobile or social media field. How do we track all of these these things and connect the dots between websites, SEO, mobile marketing, social media marketing, and how do we get the accurate tracking to be able to quantify the ROI that we’re putting into these new spaces. I feel like that’s coming along. It depends on how much information the consumer wants to give out about themselves, but I think that’s an area where we’ll see some more big strides over the next two or three years.

(more…)

This was another exciting week in digital and social media. It was definitely a week full of Facebook Places. Check out these articles to see what you may have missed this week:

1: 10 Things You Need to Know About Facebook Places | Travel 2.0

Social Mediarology thinks: Travel 2.0′s Troy Thompson has some great points here. My favorite is #7, where he talks about using Facebook Places to help companies understand the new tripecho effect.

2: How to Use Facebook Places for Your Business | AllFacebook

Social Mediarology thinks: Three easy steps to create, claim and integrate your Place with your existing Facebook Fan Page. One caveat, you’ve got to use a mobile version of Facebook to do this – you’ll need to use your iPhone, iPad, iPod Touch, Android or Blackberry app.

3: All Hail the Gmail | GigaOm

Social Mediarology thinks: Respected tech journalist, Om Malik, thinks Google’s introduction of a Call Phone feature in all US Gmail accounts isn’t a real threat to Skype, but is just another way in which Google is quietly using their flagship email platform as a launching pad to be come more of a social company. I’m inclined to agree.

4: The State of the GeoSocial Universe | Mashable

Social Mediarology thinks: This is a great infograpic that shows the relative size of prominent social media and email platforms – and how many mobile users they each haev – in relation to the number of mobile devises worldwide. I had no idea more people used Skype than Facebook.

Since I’ll be at BlogIndiana tomorrow, I’m posting the weekly Four On Friday a day early. Here are some great posts from the past week about social media:

1: Facebook Places Makes Location a Commodity | ReadWriteWeb

Social Mediarology thinks: With Wednesday’s release of Facebook Places, what does this mean for location-based services in general and for Foursquare and Gowalla specifically? This post hints at the idea that the commoditization of location that Facebook Places could provide might just allow services like Foursquare and Gowalla to focus on providing rich features to users, rather than having to spend so much time on location accuracy.

2: The 8 Wrong Questions PR Firms are Asking About Social Media | Convince and Convert

Social Mediarology thinks: Instead of clamoring to make sure you can provide social media service to your clients, make sure you can provide the RIGHT social media service to your clients. These tips can be extracted for whatever industry you happen to work in, not just if you work at a PR firm.

3: 100 Free High Quality WordPress Themes: 2010 Edition | Smashing Magazine

Social Mediarology thinks: Smashing Magazine delivers a fantastic list of 100 free WordPress themes. Take a look through to find what you’re looking for. Read our How To: Choose a Blogging Platform for Your Organization post to see if WordPress makes the most sense for your business.

4: BlogIndiana 2010

Social Mediarology thinks: We’ll be out of the office today at Blog Indiana 2010. This great event, now it it’s 3^rd year, features 35 different speakers from across the country talking about all kinds of digital topics, from blogging to social media and everything in between. If you missed this year’s event, be sure to check it out in 2011.

Here are some great posts from the past week about social media:

1: Twitter’s Official Tweet Button Has Arrived | Mashable

Social Mediarology thinks: It’s been a long time coming, but Twitter has finally released their own Twitter Tweet button. They’re even working with TweetMeme (the most popular Retweet button out now) to support the button. One caveat – you can’t use your 0wn URL shortener (bit.ly or others), as all Tweets are wrapped in Twitters proprietary t.co shortener, but on the plus side, once a user retweets your content, they have the option of following you and up to one other associated account. Click on the tweet button at the top of this post and you’ll see that you have the option to follow @JeremyAWilliams and @SocMediarology after you’ve tweeted! Below is a video that walks through the Twitter Tweet Button features.

2: Facebook’s Foursquare Competitor is Imminent | CNET

Social Mediarology thinks: Facebook has been hinting at location-based integration for some time now and it looks like it may become a reality soon. The most interesting part of this? The potential that this will be baked in directly with a reworked Facebook Events.

3: Now You Can Follow Twitter Users Without an Account | Mashable

Social Mediarology thinks: In an effort to increase the reach of Twitter to consumers without a Twitter account (see the Twitter X-Factors section of our Subscribers, Fans and Followers post for more information about Twitter’s true reach) Twitter launches Fast Follow. Simply text “follow [username]” (without quotes) to 404040 and you’ll receive their tweets via SMS – even if you’re not a Twitter user. Try it out, text “follow SocMediarology” to 40404 to get our updates!

4: 3 Ways Facebook’s Pending Page Changes Affects Marketers | Hubspot

Social Mediarology thinks: Starting on Monday, August 23, Facebook will make some permanent changes to Facebook Pages. Among those changes are the elimination of boxes and the narrowing of custom tabs. If your organization has a Facebook Page, be sure to see if these changes will affect you.

Bonus! Here’s a fifth story you should check out from this week:

5: Foursquare Sorts Tips by Popularity | Foursquare Indy

Social Mediarology thinks: This is a welcome improvement to Foursquare. With 2.6 million users, some useless tips had been cluttering up more helpful ones as Foursquare used to sort their tips chronologically with the newest tip first. This will help clear out the clutter and will make the valid Foursquare tips even more important.

Local email marketing provider, ExactTarget, has released some fantastic research in the past month, all as part of a series they call Subscribers, Fans and Followers. So far, they’ve released four reports, which I’ll detail below. If you’re interested in getting PDFs of all of the research, check out their Subscribers, Fans and Followers page. While ExactTarget started out as an email marketing company, they’ve expanded to become much more than that. They recently purchased CoTweet, a California-based Corporate Twitter Management software company, so they’re definitely headed in the direction of a communications management company. This research fits really well with the direction ExactTarget seems to be heading and I think its great that they’re handing out this research.

Report No. 1: Digital Morning

The first report in the Subscribers, Fans and Followers series focuses on general user behavior. What’s the first thing online customers check in the morning? How engaged are online consumers with email, Facebook and Twitter? Digital Morning gives a great overview of those and other questions. Here are some highlights from the report:

• 58% of US online consumers check email as their first online activity of the day.
• 93% of US online consumers are SUBSCRIBERS (receive at least one permission-based email a day).
• 38% of US online consumers are FANS (have a Facebook account and are a fan of at least one company or brand).
  • 69% of US daily Facebook users are FANS.
• 5% of US online consumers are FOLLWERS (have a twitter account and follow at least one company or brand).
  • 69% of US daily Twitter users are FOLLOWERS.

Even with the huge rise of social media, permission-based email is still extremely important for marketing. But even with a smaller percentage of US online consumers using Facebook and Twitter, those consumers should not be ignored. Use your target demographics to dictate whether getting involved in Facebook or Twitter would be beneficial for your organization.

(more…)

Here are some great posts from the past week about social media:

1: The Ultimate List: 300+ Social Media Statistics | Hubspot

Social Mediarology thinks: While this is a somewhat dated list (May, 2010) there’s still a wealth of information to be found here. My favorite stat: Nearly 30% of all link sharing is done via Facebook (24%) and Twitter (10.8%).

2: Old Spice Sales Double with YouTube Campaign | Mashable

Social Mediarology thinks: The old economists’ adage that “correlation does not equal causation” is certainly true in this case, but you can’t argue that the campaign has contributed to sales. If nothing else, it created a tremendous amount of brand awareness.

3: Google Introduces Location-Aware Mobile Display Ads | TechCrunch

Social Mediarology thinks: This could be huge for any tourism-related business. Attractions, hotels, restaurants, etc. This brings the location-awareness of apps like Foursquare to the general public.

4: 5 Critical Web Metrics to Keep a Close Eye On | ReadWriteWeb

Social Mediarology thinks: These are five great metrics. Some related to your website, some to Facebook and some to Twitter. Do you notice you have more Daily Active Uses on Facebook when you ask questions? Post more? Offer discounts? Check out the insights for your Facebook Fan Page at Facebook.com/Insights and unclick Total Likes to get a better look at your Daily Active Users.

Bonus! Here’s a fifth story you should check out from this week:

5: The Time for Foursquare Marketing is…Later? [STUDY] | Mashable

Social Mediarology thinks: We’ve been talking about Foursquare a lot lately and so have many other people. Mashable reports that

Only 4% of the adult, Internet-using population has used any kind of location-based service, and just 1% of all adults check into a location at least once a week.

While that’s true, that doesn’t mean you shouldn’t at least think about integrating Foursquare into your marketing efforts. Especially if your target demographic is more likely to have a Foursquare account.