Welcome to our series of interviews with local (and sometimes national) leaders in the social media and technology industry that will be featured on Social Mediarology. Today’s interview is with Troy Thompson of Travel 2.0, a Denver-based blog and digital consulting company focused on the travel and tourism industry

Troy Thompson – Travel 2.0

Troy has been involved in interactive marketing for the past 13 years. After starting his career at NASCAR in Florida, he was integral in launching their interactive department in the late ’90s. After nearly a decade with NASCAR, Troy moved to Arizona to become the Advertising Manager for the Arizona Office of Tourism. During his time at AOT, Troy headed up the social media division and recently moved to Denver to manage Visit Denver‘s interactive marketing department, including social media, mobile, SEO and more. Earlier this year he decided to break out on his own and dive into tourism technology consulting.

The Travel 2.0 blog started while Troy worked for Arizona Tourism as regular email updates about interactive marketing to the AOT staff and quickly evolved into a blog that could reach people far beyond the Arizona Office of Tourism. Now, thousands of people throughout the world read the Travel 2.0 blog each week and Troy is considered a thought leader in the interactive travel and tourism community.

The consulting arm of Travel 2.0 launched in June, 2010 and focuses on social media strategy/social media audits, mobile strategy including iPhone applications, statistical analysis, training and tourism marketing plan development.

What are some current and upcoming trends in the travel industry as it relates to technology?

The two trends we’re in right now that are still progressing are mobile and location based services (LBS). They certainly go hand in hand, but mobile feels a lot like it did in the late ’90s and early 2000s, when everyone realized the web wasn’t going away so they started to shift more budget and create functional websites. I see this a lot within the mobile space. It’s following a very similar pattern where people are saying "I think this mobile thing is going to stick around, I think the iPhone is going to be a solid platform to build on" and they’re shifting some dollars over to address that need. The challenge is that you don’t want to fall into the same trap we all did when we built our first websites – looking for the cheaper option, just doing the basics and not thinking long term. I think a lot of us built a website in 10 years ago and have had to rebuild the site every couple of years, and I think we’re now getting to the point where people are thinking more long term and more strategically about what the site is and what it needs to be. I’m hopeful that we’ll start to take that same approach with mobile – thinking long term rather than short term. While I think there will be a lot of transition within the mobile space in the next decade or so, building a good base at the beginning will help set you up for success in the long run.

As far as location-based services go, Foursquare seems to be the media darling of LBS.

If 2009 was Twitter’s year, it’s fair to say that 2010 is shaping up to be the year of Foursquare. I think with the recent launch of Facebook Places, LBS’s will just become more important, particularly for the travel industry.

The fact that you’ll be able to have geographic information about your visitor while they’re in your area becomes very powerful. Right now, while the tools aren’t there to completely take advantage of that, those tools will surely come about soon. Taking advantage of a one-on-one communication with someone visiting your local Art Museum will be just as easy as setting up an email campaign or a Google Adwords campaign.

The final trend I’m seeing is tracking. It’s been the big demand of everyone, not just within the travel industry, but everyone who’s been involved in the mobile or social media field. How do we track all of these these things and connect the dots between websites, SEO, mobile marketing, social media marketing, and how do we get the accurate tracking to be able to quantify the ROI that we’re putting into these new spaces. I feel like that’s coming along. It depends on how much information the consumer wants to give out about themselves, but I think that’s an area where we’ll see some more big strides over the next two or three years.

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I spent Friday at Blog Indiana, a great social media and blogging conference  based in Indianapolis. It was a great chance to run into some social media and tourism people from Indianapolis and a chance to finally put a face to some names I’ve gotten to know through social media.

Day 1 Highlights:

• Getting the chance to “tag” ourselves by wearing buttons that described what we did and specialized in – such a great idea.
• Getting to hear Jason Falls (@JasonFalls – Social Media Explorer) speak about conversational marketing
• Listening to a panel of Jason Falls, Chris Baggott (@ChrisBaggott – Compendium) and the newest Hoosier, Jay Baer (@JayBaer – Convince and Convert) speak about blogs and your blog readers and how to reach them.
• Lisa Vielee (@LisaVielee – Gracie Communications) mentioned the Indiana Insider Blog as an example of how to build a blogging community.
• Catching up with Doug Karr (@DouglasKarr – DK New Media) and hearing him mention the Wibiya bar as a great tool to use on a website – I’ve been using it for a while now.
• Finally getting to meet Chris Theisen (@CJTheisen – Hare Chevy), Heather Richey (@hnrichey – Conner Prairie), Josh Humble (@tkographix – TKO Graphix) and Lisa Vielee.

Thanks to Noah Coffey (@NoahWesley) and Sean Plew (@HoosierPlew) as well as all the other presenters for putting on a great conference this year.

Since I’ll be at BlogIndiana tomorrow, I’m posting the weekly Four On Friday a day early. Here are some great posts from the past week about social media:

1: Facebook Places Makes Location a Commodity | ReadWriteWeb

Social Mediarology thinks: With Wednesday’s release of Facebook Places, what does this mean for location-based services in general and for Foursquare and Gowalla specifically? This post hints at the idea that the commoditization of location that Facebook Places could provide might just allow services like Foursquare and Gowalla to focus on providing rich features to users, rather than having to spend so much time on location accuracy.

2: The 8 Wrong Questions PR Firms are Asking About Social Media | Convince and Convert

Social Mediarology thinks: Instead of clamoring to make sure you can provide social media service to your clients, make sure you can provide the RIGHT social media service to your clients. These tips can be extracted for whatever industry you happen to work in, not just if you work at a PR firm.

3: 100 Free High Quality WordPress Themes: 2010 Edition | Smashing Magazine

Social Mediarology thinks: Smashing Magazine delivers a fantastic list of 100 free WordPress themes. Take a look through to find what you’re looking for. Read our How To: Choose a Blogging Platform for Your Organization post to see if WordPress makes the most sense for your business.

4: BlogIndiana 2010

Social Mediarology thinks: We’ll be out of the office today at Blog Indiana 2010. This great event, now it it’s 3^rd year, features 35 different speakers from across the country talking about all kinds of digital topics, from blogging to social media and everything in between. If you missed this year’s event, be sure to check it out in 2011.

Here are some great posts from the past week about social media:

1: Twitter’s Official Tweet Button Has Arrived | Mashable

Social Mediarology thinks: It’s been a long time coming, but Twitter has finally released their own Twitter Tweet button. They’re even working with TweetMeme (the most popular Retweet button out now) to support the button. One caveat – you can’t use your 0wn URL shortener (bit.ly or others), as all Tweets are wrapped in Twitters proprietary t.co shortener, but on the plus side, once a user retweets your content, they have the option of following you and up to one other associated account. Click on the tweet button at the top of this post and you’ll see that you have the option to follow @JeremyAWilliams and @SocMediarology after you’ve tweeted! Below is a video that walks through the Twitter Tweet Button features.

2: Facebook’s Foursquare Competitor is Imminent | CNET

Social Mediarology thinks: Facebook has been hinting at location-based integration for some time now and it looks like it may become a reality soon. The most interesting part of this? The potential that this will be baked in directly with a reworked Facebook Events.

3: Now You Can Follow Twitter Users Without an Account | Mashable

Social Mediarology thinks: In an effort to increase the reach of Twitter to consumers without a Twitter account (see the Twitter X-Factors section of our Subscribers, Fans and Followers post for more information about Twitter’s true reach) Twitter launches Fast Follow. Simply text “follow [username]” (without quotes) to 404040 and you’ll receive their tweets via SMS – even if you’re not a Twitter user. Try it out, text “follow SocMediarology” to 40404 to get our updates!

4: 3 Ways Facebook’s Pending Page Changes Affects Marketers | Hubspot

Social Mediarology thinks: Starting on Monday, August 23, Facebook will make some permanent changes to Facebook Pages. Among those changes are the elimination of boxes and the narrowing of custom tabs. If your organization has a Facebook Page, be sure to see if these changes will affect you.

Bonus! Here’s a fifth story you should check out from this week:

5: Foursquare Sorts Tips by Popularity | Foursquare Indy

Social Mediarology thinks: This is a welcome improvement to Foursquare. With 2.6 million users, some useless tips had been cluttering up more helpful ones as Foursquare used to sort their tips chronologically with the newest tip first. This will help clear out the clutter and will make the valid Foursquare tips even more important.

Here are some great posts from the past week about social media:

1: Beyond Foursquare: What Search Engines Could Do With Location Data | New York Times

Social Mediarology thinks: This is great news for consumers everywhere. With proper integration, Google Maps may, by default, look a lot like FourWhere.com (Read our post about FourWhere here), and search results could have some great location-based tips baked right in (Check out our post about Bing Maps’ Foursquare layer here).

2: Status Update: Facebook Logs 500 Million Users | USAToday

Social Mediarology thinks: With half a billion users, Facebook shouldn’t be ignored. The good news is that more and more organizations are joining Facebook every day in an effort to leverage the platform.

3: Is Email More Important Than Social Networks? | KyleLacy.com

Social Mediarology thinks: Kyle hits some great points in his post. In the end, the channel you use to communicate with your customers should depend on what your customers want.

4: 5 Mobile Commerce Trends for 2010 | Mashable

Social Mediarology thinks: With smartphone sales rising 49% in the first quarter of 2010, mobile technologies are here to stay. Here are some trends to keep an eye out for through 2010.

Here are some great posts from the past week about social media:

1: How the Old Spice Videos are Being Made | ReadWriteWeb

Social Mediarology thinks: You’ve probably see the commercials on TV, but the agency responsible for this campaign went into overdrive this week and cranked out more than 80 180 customized videos for celebrities as well as big (and little) names in social media. They’ve created a very viral campaign that doesn’t bash you over the head with Old Spice. But, like Doug Karr asks, will people buy more Old Spice because of it?

2: Facebook’s Open Graph and Like Buttons are Going Mobile | Mashable

Social Mediarology thinks: While this article is short on details, the idea of bringing Open Graph and the now-ubiquitous Like button to mobile is enticing, especially for businesses in the travel and tourism industries.

3: New Hootsuite Features Offer More Insight About Your Customers | ReadWriteWeb

Social Mediarology thinks: We’ve written about Hootsuite countless times before, and their addition of filtering by Klout (influence) scores or keyword are sure to help you focus on the right followers to engage.

4: The Top 5 Reasons to Switch from WordPress to Posterous | Posterous

Social Mediarology thinks: While we’re big fans of WordPress here, this post was quite convincing. If you’re looking for a user-friendly, if less robust and customizable, option for blogging, Posterous might just be for you.